Printsmart Office Solutions Blog

Is your printer repair guy reliable?

Is your printer repair guy reliable?

How Critical is it to Trust your Printer / Copier Repair Service Guy?

Very! Our business is printers and copiers, so we know how critical they are to the smooth operation of your business. Without your machines working properly, whole projects are often brought to a halt and important deadlines delayed and even missed altogether.

On the road to smooth sailing though, things happen, and sometimes printers/copiers need maintenance. When they do, you’ll find that the most important part of picking a printer/copier repair service is reliability.

How can you pick the right company that will give you the best results? Below we’ll talk about the main things you should look for when choosing a reliable printer/copier repair service.


One of the first things you need to consider when your printer/copier needs some TLC, is your budget. How much are you realistically able to spend on the repair? Then get quotes from various companies in order to assess their affordability against one another.

Vis a vis our competition, Printsmart offers free on-site consultation to determine what repairs need to be done and an approximate cost.


Because your copiers and printers are so valuable to your business, you should only trust experienced professionals to repair and work on and repair them.

Do your research on the companies you’re thinking of hiring for your repairs. Don’t be afraid to call and ask questions or even meet with a company representative in person. The people who come to work on your printers/copiers should have a lot of experience in the field and have even worked in the industry for a long period of time. It’s okay to expect the best service you can get for your printer/copier repair needs!

Specific Needs

Not all copiers and printers are the same, and that means they sometimes require different approaches to repair, different parts, and different fixes. Make sure that the company you choose has versatility in handling a number of makes and models, and most especially, the makes and models that your company owns or leases!

Reliable Service

Even if the company you pick scores A+ in all of the other categories but has poor customer service, in the end you’ll regret choosing them.

Inflexible, limited hours, unfriendly, front-end office staff, technicians who run late and at the end of a job leave untidy work areas, all contribute to a company’s service rating. Make sure the company you choose doesn’t fit this profile, but instead, puts the service of their customers high on their list!

Pricing, experience, versatility across brands, and service – all are critical components of assessing the trustworthiness of a printer/copier repair company.

Not only is Printsmart’s pricing competitive, but we’re proven reliable in all these areas. Let us be that trustworthy company your business chooses for its printer/copier repair needs!

Advantages and Disadvantages of buying a refurbished copier or printer

Advantages and Disadvantages of buying a refurbished copier or printer

Is buying a refurbished copier or printer a good idea?

Buying a copier/printer can be frustrating especially if you really need one but you don’t know too much about them.

The sheer number of features and functions on printers and copiers can be dizzying, so you might well be asking which variety and brand is the best for your home or business. Add to that the question of whether to buy new or refurbished, and you’re REALLY confused!

Don’t discount the refurbished option right away. Know that a refurbished copier/printer is one that’s been used but thoroughly inspected by a professional who then replaces any worn or damaged parts.

So might a refurbished copier/printer be the right decision for you? Below we talk about the advantages and disadvantages of buying a refurbished copier/printer:


Generally-speaking, buying a refurbished copier/printer is going to be the cheaper option, though it’s true that there can be some hidden costs, which we’ll discuss in the section on disadvantages. So, price is one of the most important considerations.

Refurbished copiers and printers have generally been around in the industry long enough to make it to the refurbished category and are therefore likely to be trusted machines. Most refurbished printer and copiers perform well.

With the savings from buying a good refurbished machine, more money can be reinvested into your business.


Sometimes dealers fail to mention hidden costs such as maintenance agreements. When considering the price, ask the dealer to disclose any and all costs associated with the machine and its maintenance, so there are no surprises.

Some refurbished copiers/printers can require extra maintenance or service to ensure they continue to function properly. Over time, this can add up.

Refurbished copiers/printers don’t always come with extended or comprehensive warranties like new ones do. If yours is one that doesn’t, try to negotiate a better price with the dealer.

Some refurbished copiers/printer dealers do not offer service agreements. If this is the case, look elsewhere, as this is pivotal for your happiness with your choice and with the product.

Many of these advantages/disadvantages are conditional and not one-size-fits-all. A refurbished copier/printer is as reliable as the dealer, so if they offer a comprehensive warranty, service agreement, and overall good quality copier/printer, then the refurbished route could be the best one for you.

Printsmart Office Solutions will find the perfect solutions for your business. Our refurbished copiers and printers are guaranteed to work and we offer affordable service contracts.

Call today for a FREE no obligation quote!

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